Cancellation & Refund Policy
To keep scheduling fair and accessible, I’ve set clear guidelines. By booking, you agree to these terms.
Cancellations & Rescheduling
24-Hour Notice
Please cancel or reschedule at least 24 hours before your appointment.
Late Cancellations
Appointments canceled with fewer than 24 hours’ notice will be charged the full session fee.
No-Shows
Missed appointments without notice are charged the full session fee.
Rescheduling
If you reschedule with 24+ hours’ notice, your appointment can be moved once, based on availability.
Payments & Refunds
All Sales Final.
Payments are collected at booking and are non-refundable.
No Credits or Transfers
Payments cannot be applied to future bookings or transferred to another person.
Running Late
Sessions begin and end at the scheduled time. If you arrive late, we’ll still end at the original time. If you’re more than 10 minutes late without notice, it may be treated as a no-show.
How to Cancel or Reschedule
Use the cancellation/reschedule link in your confirmation email, or
Contact me directly at (704) 713-7397.
All changes must be made at least 24 hours in advance.
Acknowledgment
Booking a session confirms that you have read and agree to this policy.
FAQs
1. How much notice do I need to give if I cancel?
At least 24 hours’ notice is required to avoid fees.x
2. What happens if I cancel less than 24 hours before my appointment?
Cancellations made within 24 hours will be charged a late cancellation fee (50% of the service cost).
3. What if I don’t show up for my appointment?
No-shows are charged the full amount of the scheduled session.
4. Do I get a refund if I paid upfront?
Payments are non-refundable. However, if you cancel at least 24 hours in advance, your payment can be applied as a credit toward a future booking.
5. Can I reschedule instead of canceling?
Yes! You may reschedule once without penalty as long as you notify me at least 24 hours in advance.
6. How do I cancel or reschedule my appointment?
You can cancel or reschedule using the link in your confirmation email or by contacting me directly at [insert email/phone].
7. What if there’s an emergency?
I understand that emergencies happen. Please reach out as soon as possible, and we’ll handle those situations with flexibility and care.
8. Can I transfer my booking to someone else?
No. Bookings are non-transferable and must be used by the original client.
9. Do you ever cancel appointments?
In rare circumstances, if I need to cancel (e.g., illness or unforeseen event), you will be offered the choice of a full refund or a free reschedule.